Available for manual update in all regions starting April 4, 2018.
Auto-update enabled for ALL REGIONS starting April 11, 2018.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Enhancements and fixes
Resolved issue where the voicemail menu prompts users to listen to new or saved messages when the voice mail box is empty.
Resolved issue where the premises Edge or virtual Edge appears as down or unavailable after a restart, when it is actually running and available.
Resolved issue where the system cannot play data from a VoiceXML <record> element when using Media Micro Services.
To prevent user-initiated and outbound dialing campaign calls from failing due to invalid characters in the phone number, the system now removes those invalid characters when dialing the number. Examples of invalid characters are extended ASCII and white space characters.
Resolved issue where the customer’s PBX integration provided inaccurate caller name (caller ID) information on the conversation and user interface views when dialing phone numbers shorter than seven digits.
Added support for Edge rollback functionality for premises hardware Edges.
Resolved issue that occurs when the language is Portuguese Brazil (pt-BR) and the system plays a continuous failure disconnect tone after a failed outbound external call on behalf of a queue. The default disconnect tone for Portuguese Brazil (pt-BR) now has a timeout duration.
Added back-end configuration for idle detection and consent freshness for WebRTC stations with persistent connections. The new configuration prevents the system from prematurely disconnecting WebRTC calls.
Added controls to Media Server grammar compilation to avoid running out of memory due to exceedingly large numbers of alternative pronunciations.
Improved Media Server grammar compilation time.
TTS model updates for Spanish United States (es-US) to improve negative number and negative currency readout.
TTS model updates for Spanish United States (es-US) to improve abbreviated currency readout.
Call analysis model updates for Chinese Simplified (zh-CN).
Call analysis model updates for Spanish United States (es-US) and Ecuador (es-EC).
Resolved issue in TTS where two or more consecutive segments with missing voice prevent the system from processing the remaining valid segments.
Resolved issue where unencrypted opus recordings receive the default .wav file extension. These recordings now reflect the actual file format.
Locality lookups now include mobile numbers outside of North America, indicated by “Mobile Number” followed by the country name.
Resolved issue where Bridge actions in Architect flows fail when an action takes no input parameters, resulting in an empty body request. The Bridge host now replaces an empty body request with an empty JSON body.
Resolved issue where the system does not normalize the calling address (ANI/Caller ID) for outbound calls made on WebRTC phones.
Resolved issue where a race condition causes WebRTC phone calls to disconnect after a timeout.
The system now accepts a recording pause command when the recording is already paused.
Resolved issue where the diagnostic protocol traces for a combined UDP and TCP protocol trunk configuration sharing the same port configuration on the same Genesys Cloud Edge work for only one of the trunks, due to duplicate protocol trace names.
IVR system prompt updates for Chinese Simplified (zh-CN).
Added byte-order-mark (BOM) filter to Bridge Server code to filter out BOM if present in text sent to Bridge connectors.
Resolved issue where authentication fails when an outbound SIP BYE method is challenged.
Call analysis model updates for Australia (en AU).
Enhanced the code that handles the upgrade from an insecure TCP connection to TLS to pass the Server Name Indication extension in the ‘client hello’ message.