Genesys Cloud - Version – July 3, 2024

Enhancements and fixes

  • Resolved a situation where ACD participant wasn’t always disconnected after transfer to agent.
  • Added support for Group Ring in post-call action feature.
  • Original DNIS is now passed to a post-call action flow.
  • Stability and performance improvements.
  • Changes to support upcoming features.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, July 18, 2024.

Premises update availability

Updates for hardware devices are available on Wednesday, July 3, 2024. Administrators can choose to set a specific update schedule or perform a manual update.

  • Available for manual update in all regions starting Wednesday, July 3, 2024.
  • Auto-update enabled for all regions starting Wednesday, July 17, 2024.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.