Genesys Cloud - July 12, 2017

Platform

Web chat event subscription

Developers can now run custom logic when a Genesys Cloud web chat starts and ends, and when an agent joins the web chat. For more information, see Web Chat in the Developer Center.

Contact center

Local recording key management

Genesys Cloud organizations can use local key management to generate their recording encryption key pairs and store them on premises. Local key management is useful for organizations that must manage their own keys for compliance reasons. For more information, see Local key management.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.