Genesys Cloud - January 18, 2017

Platform

Admin UI

A new Admin UI replaces the Genesys Cloud Admin menu. Commands that were previously in the Admin menu now appear on a single page where administrators can easily access admin functions with fewer clicks. The new page includes a collapsible section where helpful guides may sometimes appear, based on the Genesys Cloud subscription and enabled features.

Genesys Cloud community

The Genesys Cloud community, a place to ask questions, connect with others, and stay in the know, is now available to all Genesys Cloud customers. Log in at community.mypurecloud.com to get started.

Communicate

Order management for number ports

Genesys Cloud Voice administrators can now view their number port orders and edit the activation date and time for an order on a new Orders tab under Genesys Cloud Voice Number Inventory. For more information, see Manage numbers.

Contact center

Permissions required to manage and assign roles

Administrators who manage and assign roles must now have permissions based on the role-related operation, such as add, view, edit, and delete, providing a finer level of control. The new separate permissions replace the role_manager permission previously required for all role changes and assignments. Any roles that used the role_manager permission, including the Admin and Master Admin roles, now have the appropriate new authorization permissions. For more information, see Products, roles, and permissions list.

Integrations

Genesys Cloud for Chrome

A new Chrome-based extension includes an abbreviated Genesys Cloud feature set that agents can use to control their interactions, receive screen pops, use click-to-dial, and use the Genesys Cloud web-based (WebRTC) phone. The extension features a minimal UI that agents can display alongside other webpages. For more information, see About Genesys Cloud for Chrome (administrators) and About Genesys Cloud for Chrome (agents).