January 12, 2022
Access control enhancement for call recording segments
Administrators can now use the new Recording > RecordingSegment > View permission to grant segmented access of call recordings that occur after January 12, 2022. This enhancement provides more granular control over which portions of a call that supervisors, quality management evaluators, and agents can access. Access control by call segment is not available for recordings prior to this date. For more information, see Access control transactional objects. This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud User 1 WEM Upgrade II, or Genesys Cloud User 2 WEM Upgrade I.
Workforce management adherence permission change
Genesys announced on December 8, 2021 that it will change the permission requirement for adherence notifications on January 12, 2022. Genesys has postponed the effective date to March 9, 2022. Agent roles must now include the new permission, Workforce Management > Adherence > Notify, to receive and view adherence notifications. Genesys Cloud will automatically add the new permission to any role that contains the Workforce Management > Agent Schedule > View permission. For more information, see Workforce management adherence notifications permissions change. This permission requires one of the following subscriptions: Genesys Cloud User 3, Genesys Cloud User 1 WEM Upgrade II, or Genesys Cloud User 2 WEM Upgrade I.