Genesys Cloud - August 8, 2018

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User Status Aggregate query filter limits

The User Status Aggregate query filter in the Analytics API now has a limit of 100 users. In addition, the filter now limits the volume of data that an API user can request in a single query. These limits protect the back end systems by blocking abusive queries. For more information, see User Status Aggregate query in the Developer Center.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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