Genesys Cloud - August 2, 2017

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License assignment enhancement

The new License panel adds clarity for administrators who configure base roles for users. Genesys Cloud automatically assigns the appropriate licenses to existing users based on their assigned roles and permissions. For more information, see Assign roles, licenses, and add-ons.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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