Genesys Cloud - April 13, 2022

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Additional learning and coaching permissions for supervisor and administrator roles

Genesys Cloud added learning and coaching permissions to the supervisor, quality administrator, and performance administrator roles. The added permissions increase the capacity of these roles, enabling supervisors and administrators to contribute to employee development wherever needed. Supervisors and quality administrators now have all current and future learning assignment capabilities. Performance administrators now have all current and future coaching capabilities, with full Admin rights across all coaching and learning. For more information, see About development and feedback modules and About coaching. This feature requires one of the following subscriptions: Genesys Cloud User 3, Genesys Cloud User 1 WEM Upgrade II, or Genesys Cloud User 2 WEM Upgrade I.

Deprecations

Website visitor count API change

On June 15, 2022, Genesys Cloud will replace the API that Predictive Engagement uses to track visits to customer websites. Due to this change, the sessionCount variable replaces the visitCount variable. For more information, see Deprecation: Website visitor count API change. This feature requires one of the following subscriptions: Genesys Cloud User 2, Genesys Cloud User 3, or Genesys Cloud User 1 Digital Upgrade II.