Genesys Cloud FedRAMP region release notes
Subscribe to release notesSee what’s new in Genesys Cloud FedRAMP region
| View current and past releases | Genesys Cloud release schedule |
| View Genesys Cloud’s next release | Features coming soon |
| View feature and platform updates and feature retirements | Announcements |
| View the Genesys Cloud developer forum | Genesys Cloud Developer Forum |
| View diagnostic logs | Troubleshoot using the Genesys Cloud Operational Console |
Employee productivity
- Multi contextual panels
Customer engagement
- Sort by priority in skills-based dialing for Preview campaigns
Data, analytics, and reporting
- Group Ring column and filter in Interaction views
Open platform
- On Demand log capture for agents
Workforce engagement
- Export agent summary data as PDF or CSV
Employee productivity
- Multi contextual panels
- Collaborate and Communicate Mobile access for FedRAMP organizations
- Enable real-time queue and agent monitoring with customizable notifications on Android
- Insights app for iOS
- Configure chat message editing time limits
Customer engagement
- Character counter in canned responses editor
Data, analytics, and reporting
- View phrase usage in Topic Editor
Open platform
- Custom node.js code as part of a data action
Self service and automation
- Introducing the Webhook for Events integration
Deprecations
- Deprecation: Agent Assist AI Experience tokens provisioning
Employee productivity
- Multi contextual panels
Customer engagement
- Quick replies, cards, and carousels for open messaging
Data, analytics, and reporting
- Track and manage billing for Supervisor Copilot AI features
- Improved event list organization for enhanced journey building
- Event card editing and visualization in journey canvas
Self service and automation
- Enhanced recognition failure handling in Architect digital bot flows
- BYOC Cloud TLS X.509 certificates
Workforce engagement
- Shift trades across weeks within schedule to improve agent flexibility
- Find Agent Search field in gamification profiles
Employee productivity
- Multi contextual panels
Customer engagement
- Instagram support for external contacts identity resolution
Data, analytics, and reporting
- Average Speed of Answer in Agent Performance views
