Genesys Cloud FedRAMP region – Features coming soon

This preview lists the features scheduled for the next Genesys Cloud FedRAMP region release. The features will not be live in Genesys Cloud FedRAMP region until October 27, 2025. The feature descriptions in the October 27, 2025 Genesys Cloud FedRAMP region Release Notes will contain links to the accompanying documentation in the Resource Center or Developer Center. For information about upcoming Genesys Cloud FedRAMP region feature releases, see the Feature releases and Announcements sections in Genesys Cloud FedRAMP region Release Notes.

Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule.

Streamlined navigation and information architecture update

Important
Genesys Cloud has automatically switched to the new Navigation and Information Architecture as the default interface for all users. As the changes are deployed throughout regions, your users no longer have access to the legacy UI view.
  • The permission New Genesys UI Navigation may still persist but is disabled for all users
  • If you have any new ideas, enhancements or feature requests related to the new navigation experience, please submit via the Genesys Cloud Ideas portal
For more information, see New unified navigation experience coming to Genesys Cloud.
Genesys Cloud introduces a new navigation system and updated information architecture to improve the user interface and overall usability. This change does not add or remove any product functionality but reorganizes how users access existing features. The new structured, hierarchical menu will replace the current navigation layout. The goal is to reduce friction, improve findability, and deliver a more intuitive and consistent experience across user types. Key updates include the following:
  • A unified global menu that consolidates navigation across the platform, including a new information architecture, will improve the menu structure and labels for added clarity and consistency.
  • Repositioned elements such as contextual help, Collaborate, inbox, widget apps, and the user avatar are located in the top bar.
  • Enhanced global search that will include menu page results alongside people, groups, and locations. This improvement allows users to more efficiently find both people and groups, as well as key platform features, from a single search interface.
  • Simplified access to certain features as part of the navigation changes. Examples include consolidated access to video chat and main stage apps.

Employee productivity
Navigation UI

Web Messenger support for time slot picker

Genesys Messenger now supports a native time slot picker, allowing business administrators to add time selection options directly within digital bot flows using Architect. This enhancement enables bot authors to configure and test the picker in Messenger preview mode, offering end users a simple, standardized way to select a preferred time slot during chatbot interactions. The feature improves appointment scheduling by replacing manual input with a user-friendly interface, streamlining the process for both bot creators and Messenger users.

Customer engagement
Web, Mobile Messaging, & Messenger Apps

Workforce management override for time-off plan dates

Workforce management administrators can now define specific blocked days to pause automatic approvals or prevent agents from submitting time-off requests during critical periods. Administrators can also temporarily disable auto-approvals for selected dates, restrict time-off requests on blackout days, and override standard time-off plan settings for greater control and flexibility.

Workforce engagement
Time-off Management
Note: This feature list is subject to change.