Genesys Cloud FedRAMP region - Architect (orchestration builder) tag

List of the Genesys Cloud FedRAMP region release notes that include the Architect (orchestration builder) release notes tag.

Customer engagement

Queue segmentation of canned responses
Work Automation performance views enhancements
Reconnect and reply to closed email
Skills-based dialing in Power and Predictive outbound campaigns
Granular campaign control permissions
Genesys Cloud CIDR expansion and firewall requirements

Data, analytics, and reporting

Real time alerts for out of adherence status

Self service and automation

Flexible text-to-speech (TTS) engine selection in Architect flows
Enhanced Architect voice and digital bot flow control for recognition failure and agent escalation

Account management

Hourly interacting users billing option

Customer engagement

Highlight markdown support in web messaging

Data, analytics, and reporting

Introducing Architect Journey Flows for bot and digital bot flows
Introducing Architect Journey Flows for inbound and secure call flows
Improved native voice transcription accuracy for Portuguese

Self service and automation

Select multiple segments in knowledge article variations
Genesys knowledge workbench and knowledge portal support for Hindi, Hungarian, Thai, Ukrainian, and Vietnamese
Introducing Architect Replay Mode
Advanced Architect execution data capabilities for all flows

Workforce engagement

Improved navigation between published schedules in the workforce management schedule editor

Customer engagement

Auto-answer functionality for agents in preview campaigns
Dynamic edge resource utilization for automated outbound dialing

Employee productivity

Genesys Agent Assist summarization Spanish support (preview)

Self service and automation

Knowledge workbench Catalan, Danish, Finnish, Norwegian, Swedish, and Turkish language support
Genesys Dialog Engine Bot Flows, Genesys Digital Bot Flows, knowledge workbench, and digital Genesys Agent Assist Chinese (Traditional/Cantonese) language support
Architect data tables user interface updates

Workforce engagement

Insights visual charting for supervisors

Customer engagement

File attachments via supported content profile

Data, analytics, and reporting

Edit and rerun scheduled exports
Improved native voice transcription accuracy for Spanish dialects

Self service and automation

Introducing the Audio Connector integration
Improved flow size indicator in Architect

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Catalan language support
Knowledge portal refreshed article search results
Historical execution data for Architect bot flows and digital bot flows

Employee productivity

Genesys Agent Assist knowledge article feedback
Introducing Agent Assist

Customer engagement

Enable and disable email threading
Outbound digital campaigns event triggers for post-contact interactions

Data, analytics, and reporting

Support for capitalization and punctuation in native voice transcription for English transcripts

Account management

Change password set/reset workflow
Password policy minimum requirements

Customer engagement

Digital channels participant information update

Data, analytics, and reporting

Improved native voice transcription accuracy for French languages
Improved sentiment analysis for English languages
Notification API voice transcription number normalcy for English languages

Self service and automation

Knowledge workbench V2

Customer engagement

Enhanced pacing control in dialing campaigns
Enhanced external contacts data access control for agents

Data, analytics and reporting

Improved native voice transcription accuracy for Spanish

Workforce engagement

APIs to integrate external learning modules

Customer engagement

Improved on-demand Messenger launcher visibility
Active Total Callback column in Performance views
Message routing admin page user interface enhancements

Data, analytics, and reporting

Improved native voice transcription accuracy for Dutch
Topic miner queue selection increase

Resource center

Genesys Cloud release notes enhancements

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.