Data, analytics, and reporting Archives - Genesys Cloud Resource Center

List of the Genesys Cloud FedRAMP region release notes that include Data, analytics, and reporting updates.

Improved Genesys Cloud announcements

Data, analytics, and reporting

Analytics API enhanced capabilities

Customer engagement

Canned Responses user interface enhancements

Self service and automation

Evaluate schedule groups in Architect bots and digital bots before ACD transfer
Control knowledge behavior from start to finish in Architect digital bot flows

Workforce engagement

Manage Active Screen Recordings

Data, analytics, and reporting

Improved native voice transcription accuracy for Korean dialect

Employee productivity

Genesys Agent Assist summarization moved to the ACW pane

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Finnish language support

Data, analytics, and reporting

Analytics data masking options
Sentiment and agent empathy analysis for Danish, Finnish, Hebrew, Norwegian, Polish, and Swedish languages (early preview)
Improved sentiment analysis for French and Spanish languages
Agent empathy analysis

Employee productivity

Headset call control buttons in embedded clients

Self service and automation

Intent health in Architect bot flows and digital bot flows

Customer engagement

File attachments via supported content profile

Data, analytics, and reporting

Edit and rerun scheduled exports
Improved native voice transcription accuracy for Spanish dialects

Self service and automation

Introducing the Audio Connector integration
Improved flow size indicator in Architect

Data, analytics, and reporting

Improved native voice transcription accuracy for Portuguese dialects

Workforce engagement

Change forecast associated with a schedule
Leaderboard view disabled for organizations with disabled gamification

Data, analytics, and reporting

Architect Flow Insights toggle for bot and digital bot flows

Open platform

Audit Viewer alternate search parameters support

Workforce engagement

Inbound and outbound filter for gamification metrics

Self service and automation

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Catalan language support
Knowledge portal refreshed article search results
Historical execution data for Architect bot flows and digital bot flows

Employee productivity

Genesys Agent Assist knowledge article feedback
Introducing Agent Assist

Customer engagement

Enable and disable email threading
Outbound digital campaigns event triggers for post-contact interactions

Data, analytics, and reporting

Support for capitalization and punctuation in native voice transcription for English transcripts

Employee productivity

Remove users from Collaborate chat rooms

Data, analytics, and reporting

Improved native voice transcription accuracy for Italian

Customer engagement

Skills-based dialing for Preview and Progressive campaigns
Refreshed Predictive Engagement user interface
Configure labels to manage interactions
Maximum number of calls per agent set at the campaign level

Self service and automation

Genesys Dialog Engine Bot Flows in Architect
Genesys Dialog Engine Digital Bot Flows in Architect

Data, analytics, and reporting

Sentiment analysis support for Cantonese, Mandarin, and Taiwanese languages
Improved native voice transcription accuracy for German

Customer engagement

Predictive engagement new and replaced operators
Increased number of outcomes limit
ACD conferences
Knowledge articles in Messenger
Introducing homescreen configuration for Messenger
Specify queue in scheduled callbacks

Account management

Change password set/reset workflow
Password policy minimum requirements

Customer engagement

Digital channels participant information update

Data, analytics, and reporting

Improved native voice transcription accuracy for French languages
Improved sentiment analysis for English languages
Notification API voice transcription number normalcy for English languages

Self service and automation

Knowledge workbench V2

Customer engagement

Enhanced pacing control in dialing campaigns
Enhanced external contacts data access control for agents

Data, analytics and reporting

Improved native voice transcription accuracy for Spanish

Workforce engagement

APIs to integrate external learning modules

Customer engagement

Improved on-demand Messenger launcher visibility
Active Total Callback column in Performance views
Message routing admin page user interface enhancements

Data, analytics, and reporting

Improved native voice transcription accuracy for Dutch
Topic miner queue selection increase

Resource center

Genesys Cloud release notes enhancements

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.