Genesys Cloud
New interaction window for embedded clients
| Announced on | Effective date | Aha! idea |
|---|---|---|
| 2025-02-24 | - | Aha! link |
In a future release, Genesys Cloud will introduce a new interaction window UI for embedded clients. This update replaces the existing interaction window with a more modern, efficient, and customizable interface. The new UI significantly improves the user experience by offering:
- Increased productivity: A multi agent interface that allows agents to view various tools and contextual apps side by side.
- Better user experience: A more intuitive and visually refined design enhances usability and engagement.
- Greater customization: Agents can personalize the workspace to better fit their specific needs, by selecting which panels should be displayed.
The Interaction window layout has been refined with only minor adjustments, ensuring a seamless transition for users. The updated UI retains all essential components within a familiar multi-panel design, including scripts, canned responses, email, web messaging, after call work, Agent Copilot, and co-browse. These enhancements provide a more efficient and user-friendly experience while laying the foundation for the future of the embedded client in Genesys Cloud.
