Announced on	Effective date	Aha! idea
2025-02-17	2025-03-03	-

In a future release, Genesys Cloud will update the X (formerly Twitter), Instagram, WhatsApp, Facebook Messenger, Email, and Phone icons. These changes enhance visibility and clarity, making it easier to identify and differentiate communication channels at a glance. The updated icons improve visual uniformity across platforms and better represent each channel’s current state, reducing ambiguity for users.

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