work team - Genesys Cloud Resource Center

A work team is a group of agents that a supervisor manages as a unit. See Work teams overview.

Note: Genesys Cloud work teams are not related to the Microsoft Teams integration.

Contact

Support
Select Region
Site Map
Blog

Solution

Customer Service
Partners

Company

Newsroom
Social Responsibility
Leadership
Careers

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Scroll to top