short name

A short name is a unique, simplified identifier for the org in Genesys Cloud. The short name is based on the company name that is entered when the org is activated. Users see the short name only when they log in.

Genesys Cloud checks if the org short name is unique within that AWS region. However, Genesys recommends using a unique short name for each org and not reusing a short name of an org in a different AWS region.

Note: Once the org is activated, the short name cannot be changed. To change the short name, create and configure a new org.

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Scroll to top