Glossary: encryption key
In Quality Management, encryption helps the contact center comply with PCI (Payment Card Industry Data Security Standard) requirements to encrypt the transmission of cardholder data across open, public networks. Encryption keys can be changed to protect data from an external attack. While Genesys recommends that you generate new encryption keys at least annually, check with your company IT security resource to ensure that keys are generated to comply with your company security and data encryption requirements. For more information about encryption keys, see Encryption keys page.