division

A division is a separate unit that allows you to group and separate configurable objects, but keep them inside the same organization.

Divisions can be organized by business unit, office location, country, brand, or any other classification you define. In Genesys Cloud, administrators can move objects into divisions and then grant users access to specific objects based on access control.

Configurable objects include:

Business units
Call routing objects
Campaigns
Contact lists
Data tables
Do not contact lists
Emergencies
Flows
Flow milestones
Flow outcomes
Management units
Message routing objects
Outbound campaigns
Queues
Schedules
Schedule groups
Scripts
Users

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.