cloud applications

Cloud applications refers to the application server that handles most of the application and switching logic. Matching of interactions to agents, client, supervision, and configuration are all handled here. This server is designed with cloud architecture techniques (for example, RESTful APIs) to take advantage of the robust and powerful back-end services (for example, NoSQL data stores and caching services) now available from providers (Amazon Web Services and others).

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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