Deactivate an application integration
To turn off the integration temporarily, deactivate it.
- License(s) for the application that you want to integrate. Contact your Genesys Cloud sales representative for details.
- A minimum subscription level of Genesys Cloud CX 1 is required.
- Integrations > Integration > All permission (included in the Master Admin role)
- Click Admin.
- Under Integrations, click Integrations.
Click to display the Actions menu for the integration. Then select Deactivate Integration.
- Click Yes.