Why do I get a Session Expired message?

A session is not meant to be permanent. Sessions expire for security reasons. When you receive the message, log back in to the app.

Notes: 
  • If your organization uses Automatic Inactivity Timeout, Collaborate logs you out after the set period of inactivity, superseding the default timeout.
  • If your organization is HIPAA complaint, Collaborate logs you off after 15 minutes, even if your admin does not set the inactivity timeout. Even if your admin sets the inactivity timeout, the maximum amount can be no more than 15 minutes.