Whether Google Chrome’s third-party cookie phase out affects Genesys Cloud services?

Google Chrome’s phasing out of third-party cookie impacts Genesys Cloud embedded clients such as, Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, Genesys Cloud for Zendesk and AppFoundry solutions with APP TYPE: Genesys Cloud Embeddable Framework.

If you are using any of the Genesys Cloud embedded client applications, you must prepare for implementing solutions to mitigate the impact. As part of this, Genesys Cloud has provided alternate solutions to using third-party cookies in the Chrome browser. For more information, see Prepare Genesys Cloud embedded clients for Google Chrome’s phasing out of third-party cookies.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.