What causes Genesys Cloud to change the status of a Microsoft Entra ID user to inactive or to delete a user?

Note: This article applies to Genesys Cloud SCIM (Identity Management).

Genesys Cloud changes the status of a Microsoft Entra ID user to inactive or deletes a user in Genesys Cloud based on input from Microsoft Entra ID.

If you remove a user from the app scope or you soft delete a user in Microsoft Entra ID, then Microsoft Entra ID notifies Genesys Cloud to change the user’s status to inactive. When you hard delete a user in Microsoft Entra ID or Microsoft Entra ID hard deletes a user based on a maintenance schedule (currently 30 days after removal or soft-delete), Microsoft Entra ID notifies Genesys Cloud to delete the user.

For more information about how Microsoft Entra ID treats deactivation or deletion of users, see How provisioning works in the Microsoft Entra ID documentation.

For information about Genesys Cloud SCIM (Identity Management), see About Genesys Cloud SCIM (Identity Management) and Genesys Cloud SCIM (Identity Management) overview (Genesys Cloud Developer Center).