MTLS support for data actions - Genesys Cloud Resource Center

Note: This article applies to the web services data actions integration.

You can increase the security between the data actions service and your web service with Mutual Transport Layer Security (MTLS). With MTLS, the two services provide one another with trusted certificates.

Configure your service to ask the data actions service for a MTLS certificate and to trust certificates from the private certificate authority (CA) for your Genesys Cloud region. Each certificate includes a certification revocation list (CRL).

Note: Genesys Cloud recommends establishing a trust relationship with the root CA, which renews and updates certificates automatically. Establishing the trust relationship with the CA ensures that no interruptions occur when new certificates are available.

The following table lists the regional domain names of the client certificates and the CRL locations for each Genesys Cloud region. Make sure to trust the certificate associated with your region.

Genesys Cloud region	Regional domain names	CRL locations	Certificate (.zip)
Americas (Canada)	dataactions.prod-cac1.ca-central-1.mypurecloud.com	crl.cac1.pure.cloud	CA-Central-1
Americas (São Paulo)	dataactions.prod-sae1.sa-east-1.mypurecloud.com	crl.sae1.pure.cloud	US-East-1
Americas (US East)	dataactions.prod.us-east-1.mypurecloud.com	crl.mypurecloud.com	US-East-1
Americas (US East 2)	dataactions.fedramp-use2-core.us-east-2.mypurecloud.com	crl.use2.us-gov-pure.cloud	US-East-2
Americas (US West)	dataactions.prod-usw2.us-west-2.mypurecloud.com	crl.usw2.pure.cloud	US-West-2
Asia Pacific (Mumbai)	dataactions.prod-aps1.ap-south-1.mypurecloud.com	crl.aps1.pure.cloud	APS-1
Asia Pacific (Seoul)	dataactions.prod-apne2.ap-northeast-2.mypurecloud.com	crl.apne2.pure.cloud	APNE-2
Asia Pacific (Sydney)	dataactions.prod-apse2.ap-southeast-2.mypurecloud.com	crl.mypurecloud.com.au	APSE-2
Asia Pacific (Tokyo)	dataactions.prod-apne1.ap-northeast-1.mypurecloud.com	crl.mypurecloud.jp	APNE-1
EMEA (Dublin)	dataactions.prod-euw1.eu-west-1.mypurecloud.com	crl.mypurecloud.ie	EU-West-1
EMEA (Frankfurt)	dataactions.prod-euc1.eu-central-1.mypurecloud.com	crl.mypurecloud.de	EU-Central-1
EMEA (London)	dataactions.prod-euw2.eu-west-2.mypurecloud.com	crl.euw2.pure.cloud	EU-West-2

For more information about the integration, see About the web services data actions integration.