Note: This article applies to the web services data actions integration.

You can increase the security between the data actions service and your web service with Mutual Transport Layer Security (MTLS). With MTLS, the two services provide one another with trusted certificates. 

Configure your service to ask the data actions service for a MTLS certificate and to trust certificates from the private certificate authority (CA) for your Genesys Cloud region. Each certificate includes a certification revocation list (CRL).

Note: Genesys Cloud recommends establishing a trust relationship with the root CA, which renews and updates certificates automatically. Establishing the trust relationship with the CA ensures that no interruptions occur when new certificates are available.

The following table lists the regional domain names of the client certificates for each Genesys Cloud region. Make sure to trust the certificate associated with your region. 

Genesys Cloud region Regional domain names Certificate (.zip)
Americas (Canada) CA-Central-1
Americas (São Paulo) SA-East-1
Americas (US East) US-East-1
Americas (US East 2)

Americas (US West) US-West-2
Asia Pacific (Mumbai) APS-1
Asia Pacific (Osaka) APNE-3
Asia Pacific (Seoul) APNE-2
Asia Pacific (Sydney) APSE-2
Asia Pacific (Tokyo) APNE-1
EMEA (Dublin) EU-West-1
EMEA (Frankfurt) EU-Central-1
EMEA (London) EU-West-2
EMEA (Zurich) EU-Central-2
Middle East (UAE)


For more information about the integration, see About the web services data actions integration.