Is it possible to use a single identity provider with multiple Genesys Cloud orgs?

Yes. To use a single identity provider with multiple orgs, repeat the steps you followed when configuring your first single sign-on integration. As you do, make sure that there is a unique Relying Issuer URI for each one. This allows the identity provider to distinguish which organization initiated the request.

Note: If you are adding a new identity provider to the existing list, keep in mind that the ability to add multiple Genesys Cloud orgs may depend on the identity provider’s capabilities. So to be sure, contact your identity provider.

For more information, see Add multiple single sign-on providers to Genesys Cloud.