How can I collect logs for Genesys Cloud for Microsoft Teams integration?

To collect logs for troubleshooting the Genesys Cloud for Microsoft Teams integration:

Open the embedded Genesys Cloud app in Microsoft Teams.
Press Ctrl+Alt+Shift+1 simultaneously in the client window. This action triggers log collection.
The logs are automatically saved to your computer’s Downloads folder.
Zip the log files.
Send the zipped logs to Genesys Customer Care for further analysis.

For more information, see About Genesys Cloud for Microsoft Teams.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.