Does Messenger use third-party cookies?

Genesys Messenger runs in its own iframe and uses the Web Storage API to store internal vendor-specific identifiers in the browser’s localStorage, using Genesys Cloud as the origin for storage. Because of this, Messenger is not affected by browser deprecations of third-party cookies.

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Scroll to top