Can I search for interactions that contain sensitive data?

Yes, you can use Content Search to search for interactions that contain either PCI data, PII data, or both. Find the following filters in the Content Search View:

Contains PCI Data (Yes/No)
Contains PII Data (Yes/No)

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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