Web chat overview
All existing customers are encouraged to migrate to Web Messaging and Messenger.
A web chat is a web action that engages your visitors through a standard chat window that appears while they are on your website.
How it works
- A visitor views a website that Genesys Predictive Engagement tracks.
- Genesys Predictive Engagement monitors the visitor’s behavior on the website.
- Genesys Predictive Engagement uses action maps to determine when and how to take action.