View workforce management details in the audit log viewer

Actions that a user takes on workforce management entities add data to the audit log viewer. Here, you can use auditing functionality to view detailed information about workforce management functionality.

Open the audit log viewer

1. Ensure that you select a workforce management business unit.
2. To open the audit log viewer, do one of the following:
   • From the Admin menu, under Troubleshooting, click Audit Viewer.
     This step opens the full page viewer, which enables you to click an individual row for a more detailed view of an audit entry. 
   • At the bottom of any admin menu or workforce management view, click Show audits footer in the lower right corner.

View details about the workforce management entity

1. Click Filter .
2. Click Service and select Workforce Management.
3. Click Entity and perform these steps:
   Note: The available actions and entity ID options vary, depending on the entity type that you select.
   1. Click Entity Type and select the workforce management type that you want to view.
   2. Click Action and select the appropriate action by which to filter the workforce management type.
   3. (Optional) In the Entity ID box, enter any identification metrics by which to narrow the search. 
4. (Optional) Click Other and enter any of the following metrics by which to filter the search: 
   • User ID
   • Trustee Organization ID
   • Client ID
5. In the full page viewer, click an entry to view more details.

Set the date and time range for the audit log

1. To see data for a different day, click the arrows next to the date range.
   
2. To set a different date interval, click the start date and end dates on the calendar.
   
   Note: Intervals cannot exceed more than seven days.
3. To set a different time interval, click the up or down arrows to change start and end times.
4. Click Save.