Use Zoom Meetings in Genesys Cloud

Feature coming soon

Prerequisites:
  • Zoom meetings integration
  • Integration > zoomMeetings > View permission
  • A Zoom account with Meetings/video capability

Business users can start or join a Zoom meeting within Genesys Cloud. When you are using the web or desktop Genesys Cloud client, the Zoom client loads embedded within Genesys Cloud. On mobile devices, Genesys Cloud launches the Zoom app. When a Zoom meeting is open, Genesys Cloud disables Collaborate chat; but, you can use Zoom chat instead.

To connect to your Zoom meeting:

  1. In Genesys Cloud, click the Apps icon.apps_icon 
  2. From the apps group, select Zoom.
  3. Click the Login to Zoom button. 
  4. In the window that opens, enter your email address and password for your Zoom account.
    Genesys Cloud uses the settings you have in Zoom for your meetings within Genesys Cloud. To update the settings, see the Zoom documentation.
    Log in to zoom in Genesys Cloud

There are several ways you can join a Zoom meeting:

  1. If another user invites you to a Zoom meeting, click the link in the chat.
  2. Visit the profile of another user with Zoom enabled:
    1. On the user’s profile page, click the video chat icon.
    2. Select Zoom meeting.
    3. Enter the room password.
      Join zoom meeting from profile
  3. In a chat with another user:
    1. Click the video icon in the chat.
    2. Select Zoom meeting.
    3. Enter the room password.
  4. In any chat, type /zoom.
    Genesys Cloud adds a link to your Zoom meeting in the chat. Any person in that chat can click the link and join the meeting.

Note: The following settings are not supported:
  • Only authenticated users can join
  • Alternative Hosts