Transfer to Secure Flow action
To successfully execute the call flow, the selected user must have logged into Genesys Cloud at least once.
Use the Transfer to Secure Flow action in the menu to transfer an interaction to a published flow that contains secure data. If the selected flow is removed from the system and no longer exists and you do not update this transfer action, the flow fails at this action step. If you select an unpublished flow, Architect sends a warning message.
This action is available in menu choices and task sequences for inbound, outbound, and in-queue flows. Menu choices contain common settings such as DTMF and speech recognition.
Action | Description |
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Name field | The label you enter here becomes the name of the transfer node in the flow structure. |
Secure Call Flow | Select the secure flow to which to transfer the interaction. |
Invocation Data | A string to be passed to the secure flow, which is available in the secure flow via the Flow.InvocationData built-in variable. This string should NOT contain secure/sensitive information, such as a credit card number. |
Connect Timeout |
Click to change the default timeout, in seconds or milliseconds. Use the + or – buttons, or manually enter an appropriate value. Notes:
|
Pre-Transfer Audio | Optionally configure a prompt to play before transferring the interaction. |
Failed Transfer Audio | Optionally configure a prompt to play if the transfer action detects a failure. |
Failure outputs |
These outputs allow the flow author to map the results of any resulting errorType and errorMessage.
Note: Click the arrow next to Failure Outputs to expand or collapse the list of variables. |
Define success and failure paths
Name | Description |
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Success |
Ends the flow and sends the call to the secure flow. Notes:
|
Failure |
This path indicates that an error occurred while executing the action. Specify the action if Architect is not able to transfer the call. For example, a play audio action to indicate that the action wasn’t successful, a transfer action to send the caller to an agent or representative for assistance. Note: If the network experiences connection issues, the action automatically takes this failure path. |