Transfer a call without speaking to the intended recipient
Use blind transfer to transfer a call directly to another user, number, external contact, or queue without talking to the intended recipient:
- From the current call, click Blind Transfer.
- Type the number you want to transfer the call to and press Enter. Or start typing the user, external contact, or queue that you want to transfer the call to.
- If you are transferring the call to a user, external contact, or queue, select the user or queue from the suggestions displayed.
- Click Transfer.
Genesys Cloud transfers the call to the number, person, or queue and sends you into after contact work.
Note: If you perform a blind transfer to a queue, Genesys Cloud remembers the skills-based information applied to the original call.