Transfer a chat

  1. From the Active Interactions list, select the chat that you want to transfer.
  2. Click the Transfer icon. Transfer icon
  3. Type the user or queue that you want to transfer the chat to.
  4. Select the user or queue from the suggestions displayed.  Transfer choose queue
  5. Click Transfer. 
    Note: Chats declined by the intended recipient reenter the queue. 
  6. Complete any required after call work.