Transfer a web chat interaction
Genesys encourages existing web chat customers to migrate to web messaging.
- From the Conversations roster, click the chat that you want to transfer.
- Above the interaction, click Transfer .
- Begin to type a name and from the list of suggestions, select the person or queue that you want to transfer the chat to.
- Select the user or queue from the suggestions displayed.
- Click Transfer.
Note: Chats declined by the intended recipient reenter the queue.
- Complete any after contact work.