Transfer a web chat interaction - Genesys Cloud Resource Center

Genesys encourages existing web chat customers to migrate to web messaging.

From the Conversations roster, click the chat that you want to transfer.
Above the interaction, click Transfer .
Begin to type a name and from the list of suggestions, select the person or queue that you want to transfer the chat to.
Select the user or queue from the suggestions displayed.
Click Transfer.
Note: Chats declined by the intended recipient reenter the queue.
Complete any after contact work.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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