Test and troubleshoot guides

Prerequisites

Virtual Agent enabled in your organization. For more information, contact your designated Customer Success Manager.
AI Studio permissions for Guides. For more information about all the required permissions, see AI Studio permissions.
Architect permissions for bot flows and virtual agents. For more information, see Architect permissions overview.

Test, fine tune, and troubleshoot your AI Guides to ensure quality and consistency of the customer interaction experience.

Test Guides in Architect

Use the inbuilt Architect bot flow simulator to test your guide with a digital bot flow enabled with Virtual Agent. For more information, see Test your digital bot flow.
To test a bot flow that you create with Genesys Dialog Engine Bot Flows, see Test a Genesys Dialog Engine Bot Flow.

Troubleshoot Guides in Architect

Use the inbuilt Architect replay mode to troubleshoot your bot flow that is linked to guides. For more information about troubleshooting bot flows, see Use replay mode to troubleshoot an Architect flow.