SMS short codes – setup costs

SMS short codes have two pricing schemes: Standard rate and Free to End-User (FTEU). Due to differences in current feature availability, short code support varies between Genesys products.

  • Genesys Cloud customers can purchase US, Canada, and UK standard rate short codes. (FTEU short codes for Genesys Cloud are coming soon).
  • Genesys Engage customers can purchase US and Canada standard rate and FTEU short codes or UK standard rate short codes.
Note: At the time of purchase, you must pay both the setup fee and the first quarterly charge.

Standard short codes

MMS capability

Enabling a US short code for MMS capability requires an additional one-time MMS setup fee.

USD CAD AUD NZD GBP EUR BRL JPY ZAR
$625.00 $687 $812.50 $875.00 £437.50 €500.00 R$ 1,875.00 ¥75,000.00 R8,875.00

Free to End-User (FTEU) short codes