• Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience license

The following permissions:

  • Architect > Flow > Add
  • Architect > Flow > Edit
  • Architect > Flow > View
  • Routing > Message > Manage
  • Routing > Queue > Add, Delete, Join, and View
  • Web Deployments > Configurations > All
  • Web Deployments > Deployments > All
  • An active knowledge portal

You can set a header background image for the knowledge portal under the Admin tab.

  1. Click Admin.
  2. Under Message, click Messenger Configurations.
  3. From the configuration list, select the knowledge portal.
  4. Under Display, under Header background image, click Upload new image to upload a header image, or drag and drop the new image to the upload.
    Supported file extensions : .jpg, .jpeg, .png, .gif
    Maximum file size: 25MB

  5. In the pop-up selector, browse your folders and select the file you want to upload.
  6. Crop the uploaded image, if necessary.

    • Click Change image to replace the uploaded image.
    • Click Add image to save the cropped image as a header image.

  7. The uploaded image is now available in preview under Header background image. You can add a new image or crop the existing image at any time.

    Header background image for support center