The sequences view allows an administrator to define a sequence of chained campaigns. Instead of starting and stopping campaigns one at a time, administrators start or stop the sequence. When using sequences, the next campaign begins when the previous campaign’s attempts and interactions have completed.
To open this view
Under Outbound Dialing, click Campaign Management.
Click the Sequences tab.
To sort this view
Click the Name column. The caret in the Name heading indicates whether the column sorts in ascending or descending order. In addition, you can filter what is listed by typing all or part of a name in the Search box.
Columns in the view
|Check Boxes||To select items for processing by an action such as copy or delete, administrators check the first column.|
|Status||The status column displays whether a sequence is running or not. You can start or stop sequences like individual campaigns. Administrators can use the slider switch to run or pause a sequence.|
Indicates that a sequence runs each campaign to completion according to the following rules:
|Indicates that the sequence paused, but has not completed.|
|Indicates that the sequence completed after having attempted to dial all contacts for its campaigns.|
|Progress||n of total / name||The progress column indicates which campaign in the sequence is running. For example, if the sequence has four campaigns, and the second in the sequence is dialing, “2 of 4” displays, followed by a slash and the name of that campaign.|
|Name||The name of each sequence is a hyperlink. When clicked, it opens the properties of the sequence. A text box at the top of this column filters the list to display only those sequences whose names completely or partially match text typed by the user.|
- Create a campaign sequence
- Edit a campaign sequence
- Delete campaign sequences
- Copy a campaign sequence
- Turn a sequence on or off