The Salesforce External Contact Sync integration syncs contacts, associations, notes, and relationships. The following sections summarize how external contacts fields map to fields in Salesforce.

Salesforce Account fields

Salesforce accounts equate to Genesys Cloud external organizations.

Salesforce field label Salesforce field name External contacts fields

Billing Street

 BillingStreet Address
Billing City
BillingCity		 City
Billing State
BillingState		 Region
Billing Postal Code
BillingPostalCode		 Postal code
Billing Country
BillingCountry		 Country
Fax
Fax		 Fax
Account Name
Name		 Organization name
Phone
Phone		 Phone
Type
Type		 Organization type
Website
Website		 Websites[]

Contact fields

Salesforce contacts equate to Genesys Cloud external contacts.

Salesforce label Salesforce field External contact fields
Email Email Email: work
First Name FirstName First
Home Phone HomePhone Phone: home
Last Name LastName Last
Mailing Street MailingStreet Address
Mailing City MailingCity City
Mailing State MailingState Region
Mailing Postal Code MailingPostalCode Postal code
Mailing Country MailingCountry Country
Mobile MobilePhone Phone: Cell
Other Phone OtherPhone Phone: Other
Phone Phone Phone: Work
Title Title Title