PureCloud Customer Care phone support
Prerequisite: You must be a Designated Contact to contact PureCloud Customer Care.
Become a Designated Contact by first reviewing the Customer Areas of Responsibility. Then go to the Customer Care log in page and select Get Started to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials.
Note:
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Before you contact Customer Care for support, See Before you contact PureCloud Customer Care for details on the information you must have before opening a ticket.
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Report system outages 24×7 using the below numbers.
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See status.mypurecloud.com for PureCloud’s operational, system availability, and incident information.