Genesys Cloud Product Support phone numbers

Prerequisite: You must be a designated contact to contact Genesys Cloud Product Support.

Become a Designated Contact by first reviewing the Customer areas of responsibility. Then go to the Our Product Support Communications Portal log in page and select Get Started to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials.

Note:

Before you contact Genesys Cloud Product Support for assistance, See Before you contact Genesys Cloud Product Support for details on the information you must have before opening a ticket.
Report system outages 24×7 using the numbers linked below.
See status.mypurecloud.com for Genesys Cloud’s operational, system availability, and incident information.