Process voicemail input action
Use this action to collect a voicemail snippet, or message, from the caller, or to process an incoming fax. If the system collects a voicemail snippet, the snippet is stored in the Voicemail.VoicemailSnippet built-in variable. Use this variable to play back the snippet, to submit and send the snippet to the target entity’s inbox, or to cancel it. If the system detects a fax, it processes the fax and the action becomes a terminating action for the flow.
When the system collects a voicemail, the path follows the Voicemail output and the voicemail snippet saves to the Voicemail.VoicemailSnippet variable. The no input timeout and the final silence timeout, which terminate the collection if a DTMF key is not pressed, are both 5 seconds and a beep is initially played. None of these elements are configurable.
To use this action, from the Architect toolbox, expand the Audio category and drag the action into your flow editor.
| Element | Description |
|---|---|
| Name | Change the name of the action, or leave the default Process Voicemail Input name. |
| Maximum Voice Snippet Time |
The maximum time allowed for the voice snippet. If the set value resolves to a NOT_SET Duration at flow runtime, the default set by the administrator is used.
|
| Voice Snippet | The voice snippet if the action is successful. If it is unsuccessful, the bound output variable value is left untouched. |
Configure output paths
| Name | Description |
|---|---|
| Fax Processed |
This “fake” output is used to represent when the action recognizes a fax tone and then processes the fax. When this behavior occurs, the action is a terminating action for the flow. |
| Voicemail |
The action successfully collected, but not processed, a voicemail message. The message is stored internally in the Voicemail.VoicemailSnippet built-in variable. |
| No Input |
The action timed out while waiting for the caller to speak. |
| Failure |
Either voicemail is not enabled for the target entity, or an internal error occurred. |
