Use the Previous menu action to give callers the option of transferring to the previous menu. This action can be used in menu choices and task sequences. When you use an action in a menu choice, Architect provides additional settings such as DTMF and speech recognition. For more information about additional menu choice settings, see the Suggested content.

Name Description
Name field

Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the call flow structure.