Participate in group chats
If you are a member of a group, by default, you automatically receive all notifications for that group’s chatroom. If you are not a member of a specific group, you can participate in group chat conversations by joining the group’s chat room.
To join a group’s chat room, click the chat icon for the group. The group’s chat icon appears in search results, in the Directory, and on the group’s profile page. The group opens in the chat window, and Genesys Cloud adds the groups chat room to your chat roster.
To leave the group chat room, hover over the group name in the chat roster and click the close button.
- When you try to join a group chat room that is full, you can only browse the group chat's history. You cannot join the chat, post messages, or search chat history until other users leave the chat room. For more information, see What does it mean if the group chat room is full?
- Chat conversations are permanent and cannot be manually deleted.