Overview of Genesys Cloud
Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, and Genesys Cloud CX 4 are Genesys Cloud subscription packages. Genesys Cloud CX 1 features helps you solve customer problems faster. Choose Genesys Cloud CX 2 for complete voice and digital interactions. Connect employee journeys with customer journeys to deliver exceptional experiences using Genesys Cloud CX 3. Choose Genesys Cloud CX 4 to experience the full capability of Genesys Cloud platform. The Genesys Cloud CX 4 includes Agent Copilot, Journey Management, and AI tokens for you to experience Genesys Cloud AI capabilities. It also provides the maximum fair use allocation for IVR/routing, data storage, API usage, voice transcription (Extended and Native), and BYO SMS.
Genesys Cloud CX 1 | Genesys Cloud CX 2 | Genesys Cloud CX 3 | Genesys Cloud CX 4 |
---|---|---|---|
This package specifically for voice contact centers includes the following capabilities:
|
This subscription designed for omnichannel contact centers with quality assurance and compliance built in, includes Genesys Cloud CX 1 and the following additional capabilities:
|
This subscription built for omnichannel contact centers with full WEM capabilities includes Genesys Cloud CX 1, Genesys Cloud CX 2, and the following additional capabilities:
|
This subscription designed for omnichannel contact centers that want more AI experience includes Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, and the following additional capabilities:
|