Open an existing call flow


Open an existing call flow

  1. From the Architect home page, click or hover over the Flows menu and select the desired flow type.
  2. Do one of the following:
    • Click the call flow link to open it in the current tab.
    • Middle-click a call flow to open it in a new tab.
    • Select the check box to the left of the call flow and click the Open button. 

Open a previous version of a call flow

When you open a previous version of a flow, you can perform additional tasks. For example, you can unpublish the currently published version. You can also open any version and export the configuration or use Save As to create a copy of the current flow and save it under a new name.

Note: When you view a previous version of a flow, it opens in read-only mode.

Open a previous version of the current flow

  1. From within the flow, click the Version button. The Available Versions dialog box opens.
  2. Click the version number link for the flow you want to view. A read-only version of the flow opens in a new tab.

Open a previous version of a flow from the Architect home page

  1. From the Architect home page, click the tab that contains the type of flow whose previous version you want to view. 
  2. From the flow list, next to the desired flow select the dimmed check box to enable it and then click the Versions button. The Available Versions dialog box opens.
  3. Click the version number link for the flow you want to view.

Notes:
  • When you open a previous version of a flow, Architect displays the following message: You are currently viewing an older version of this flow.
  • If an authorized user from another organization created or modified the flow, a purple icon appears next to the user's name. Hover over the icon to view details about the user.