Series: Historical shrinkage
Navigate the historical shrinkage view
Prerequisites
- Workforce Management > Shrinkage > View permission
- Groups > Work Teams > View permission
The shrinkage view displays the data for a management unit or work team based on your date range and granularity selection. You can view a graphical representation of the scheduled and actual shrinkage details for shrinkage over time and aggregated shrinkage.
The table below the graph displays the data that you see in the graphs. You can sort the columns; however, if all zeros exist in any column, sorting does not occur. Click the preset option to view data for a select day. If no data exists, then a blank table appears.
When you hover over the bar or date in the line in the graph, you can view the shrinkage over time details for scheduled and actual shrinkage. Click the image to enlarge.
When you click any of the bar or dots in the line of the graph, you can view a more detailed view of the breakdown data by activity for the particular day or week based on the granularity that you select. You can toggle forward and backward to move between days and view the corresponding data. For more information on configuring activity codes, see Configure activity codes. Click the image to enlarge.
To navigate to this view from the Shrinkage Over Time view, click a bar or dot in the graph.
The following table lists the fields and its corresponding descriptions on the Historical Shrinkage view.