Mine external chat or call transcripts with intent miner

Use the intent miner’s file upload feature to mine chat or call transcripts from an external .json f.ile.

Metric Type Minimum Maximum
Supported file type JSON n/a n/a
File size parameters n/a n/a 100 MB
Conversation parameters Quantity 20 10,000
Turns per conversation Turns 1 500
Length of each turn Characters 1 500
Length of ID Characters 1 100
Language English only n/a n/a
Participant value

One of the following:

  • System
  • Agent
  • Customer
1 1

You can upload your own previously formatted .json file, or you can download and format conversation data from a preformatted template from the application.

Note: To use the preformatted template, click Example JSON file. Configure the template and upload it to use with the intent miner.

Upload an external chat or call transcript

  1. Access intent miner from the link provided by your administrator.
  2. Click Create a new Miner. The Create a new Miner dialog box opens.
  3. Add a name for the miner.
  4. To upload your .json file, perform these steps: 
    1. Under Data Source, select External File.
    2. Under File upload, click Click to upload.
    3. Select and upload the JSON source.
  5. Click Confirm.

When mining begins, a new tile appears with the source displayed as “External File.” After mining completes, you can view and select the mined intents and utterances the same way that you do with the conversations you mine from Genesys Cloud.