Log an agent out of PureCloud


The following permissions:

  • Analytics Conversation Aggregate View
  • Analytics Conversation DetailView
  • Analytics Queue Observation View
  • Directory > User > View
  • Routing > Queue > View
  • UI > Supervisor Queue Details > View 
  • UI > Supervisor Status Control > View

To log an agent out of PureCloud:

  • OAuthTokenDelete

Log out an agent

Log out an agent in the following views:

Note: You can also log an agent out of PureCloud on a Performance dashboard in an Agent status widget.
Important: When you log out an agent, all active connections will be ended.

Here’s an example of how to log an agent out of PureCloud in the Queues Activity Detail view.

To log an agent out of PureCloud, complete the following steps:

  1. Go to PerformanceQueues Activity
  2. Select a queue in which the agent is a member. 
  3. From the queue's activity detail view, hover over the presence dot beside an agent's name. 
  4. To log out an agent, click Log off. If the agent is On Queue, set the agent's status to Off Queue, and then click Log off.

Note: To display the Log off option when the agent is On Queue, click On Queue.