Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

When you enter a phone number in the Forwarding Number box that has an incorrect number of digits for the country selected, you receive the following message:

Error message about call forwarding to a phone number

Check the phone number that you entered, fix any errors, and click Off.

For more information about the integrations, see About the Genesys Cloud browser extensionsAbout Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.