Install the Genesys Cloud browser extensions

Note: This article applies to Genesys Cloud for Chrome and Genesys Cloud for Firefox.

The Genesys Cloud browser extensions support the standard deployment methods outlined by Google and Mozilla and allow for individual or administrator installation.

The following content applies to Genesys Cloud for Chrome.

Prerequisites
  • Genesys Cloud for Chrome requires the latest version of Chrome.

Individuals can install the Genesys Cloud for Chrome extension on their computers (individual installation), or administrators can use Chrome for Work to install the extension on all individual computers remotely (administrator installation).

Individual installation

  1. Go to Genesys Cloud for Chrome in the Chrome Web Store.
  2. Follow the instructions about installing the extension.

    For more information, see Install and manage extensions in the Google documentation.

Genesys Cloud for Chrome now appears in your browser toolbar.

The extension updates automatically. No manual intervention is necessary.

Individual users can configure Genesys Cloud for Chrome under the Chrome extension on the Chrome extensions page. For more information, see Turn off click-to-dial, Enable server-side logging, and Configure caller ID.

Administrator installation

You can install the extension on all individual computers from a Chrome for Work account. Use either user-based policies or device-based policies. User-based policies require users to sign in to Chrome with their Google Apps account. 

Prerequisites
  • Sign up for a Chrome for Work account and create a list of users in that account. The list of users contains all users that you want to have Genesys Cloud for Chrome installed on their computers.

For more information, see Set Chrome policies on managed PCs in the Google documentation.

The extension updates automatically. No manual intervention is necessary.

Individuals cannot delete, disable, or configure Genesys Cloud for Chrome in the Chrome extension on their computers. You can configure settings for Genesys Cloud for Chrome for all users during or after installation. For more information, see Manage Chrome devices in the Google documentation.

User-based policies

For more information, see Chrome service options in the Google documentation.

Device-based policies

For the extension URL, use onbcflemjnkemjpjcpkkpcnephnpjkcb;http://clients2.google.com/service/update2/crx.

The following content applies to Genesys Cloud for Firefox.

Prerequisites
  • Genesys Cloud for Firefox requires the latest version of Firefox.

Individuals can install the Genesys Cloud for Firefox extension on their computers (individual installation), or administrators can use policies in Firefox ESR (Extended Support Release) 60 to install the extension on all individual computers remotely (administrator installation).

Individual installation

  1. Go to Genesys Cloud for Firefox in Firefox Add-ons.
  2. Follow the instructions about installing the extension.

    For more information, see Find and install add-ons in the Mozilla documentation.

Genesys Cloud for Firefox now appears in your browser toolbar.

The extension updates automatically. No manual intervention is necessary.

Individual users can configure Genesys Cloud for Firefox under the Firefox extension on the Firefox add-on page. For more information, see Turn off click-to-dial, Enable server-side logging, and Configure caller ID.

Administrator installation

You can perform a group installation of Genesys Cloud for Firefox by using an enterprise policy in Firefox ESR 60. Specify policies by creating a policies.json file (Linux and Mac OS) or with Group Policy templates (Windows).

For more information about group installation, see Enforcing policies on Firefox for Enterprise in the Mozilla documentation.

The extension updates automatically. No manual intervention is necessary.

Individuals cannot delete, disable, or configure Genesys Cloud for Firefox under the Firefox extension on the Firefox add-on page.

Windows

Update the following settings:

  • Extensions to Install: https://addons.mozilla.org/firefox/downloads/file/3655121/genesys_cloud_for_firefox-1.0.11-fx.xpi.
  • Prevent extensions from being disabled or removed: purecloudForFirefox@mypurecloud.com.

    If you want individuals to be able to disable or remove the extension, leave this setting blank.

Mac OS/Linux

Update the following settings:

  • Install: https://addons.mozilla.org/firefox/downloads/file/3655121/genesys_cloud_for_firefox-1.0.11-fx.xpi.
  • Locked: purecloudForFirefox@mypurecloud.com.

    If you want individuals to be able to disable or remove the extension, leave this setting blank.

Next, you can change the region of your organization, configure the extension, or log in to the client.

For more information about the extensions, see About the Genesys Cloud browser extensions.